Returns & Refunds

Returns & Refunds Policy

Last updated: September 27, 2026

BeautyCoach operates using a dropshipping fulfillment model, including fulfillment through CJdropshipping and its applicable suppliers and logistics partners. We do not ask customers to return products to the BeautyCoach owner's personal or business address.

1. Contact BeautyCoach first

If you want to request a return or refund, email gurpreetsingh2191997@gmail.com with your order number, reason for the request, and any photos or videos we request.

Do not send the product to a BeautyCoach address, CJ warehouse, supplier, carrier, or any other address on your own. You must wait for BeautyCoach to review the request and provide the return instructions.

2. CJdropshipping return address

If CJdropshipping requires a physical return, CJ will provide or authorize the applicable return instructions and return address for the order. BeautyCoach will pass those instructions to the customer.

The return address may depend on the product, order, dispute reason, and CJ's applicable after-sales process. CJ's current policy says that products may need to be returned to CJ when its Dispute Team requests a return, and its published return procedure requires a dispute to be opened before sending the product back. citeturn0search0turn0search3

BeautyCoach does not provide its own return address for CJdropshipping orders. Customers must use only the return address and instructions provided or authorized through the BeautyCoach/CJ return process.

3. Damaged, defective, wrong, or missing products

If your order arrives damaged, defective, incorrect, or missing an item, contact us promptly. We may request photos or video of the product and packaging so that we can submit the appropriate after-sales request to CJ.

Depending on the circumstances and applicable law, the resolution may be a refund, replacement/resend, partial refund, or an approved return. CJ's current policy provides for refund, resend, or return handling for qualifying damaged, wrong, missing, delayed, and other covered order issues. citeturn0search0turn0search4

4. Change-of-mind returns

Where applicable law gives you a cancellation or withdrawal right, BeautyCoach will honor that right, subject to any lawful exceptions.

Outside mandatory legal rights, a change-of-mind return is subject to the applicable product and destination terms. CJ states that personal-preference reasons such as not liking a product or ordering the wrong item/SKU are generally not accepted as CJ refund or resend disputes. citeturn0search0turn0search1

If a change-of-mind return is accepted and a physical return is required, you will receive the applicable return instructions and address before sending the item. Return shipping costs may be the customer's responsibility unless applicable law requires otherwise.

5. No return to BeautyCoach

Please do not return any product to the BeautyCoach owner's address or any BeautyCoach business address. For orders fulfilled through CJdropshipping, an approved return will be handled using the return address and instructions provided through the applicable CJ after-sales process.

6. CJ warehouse returns

CJ's published policy states that physical returns may be directed to its China warehouse when CJ requires a return. CJ also notes that international returns can be expensive and slow, and recommends contacting its agent before sending products. citeturn0search0turn0search3

Therefore, never assume that a CJ warehouse address shown online is the correct return address for your order. Wait for the authorized return instructions.

7. Refunds

Once BeautyCoach approves a refund, the refund will normally be issued to the original payment method, subject to the payment provider and applicable law.

Where the request is handled through CJ, BeautyCoach may need to wait for CJ's dispute or after-sales decision before completing the corresponding customer resolution.

8. Return shipping costs

Damaged, defective, wrong, or missing items: return shipping responsibility will be determined based on the circumstances, CJ's applicable decision, and applicable consumer law.
Change of mind: the customer generally pays direct return shipping where legally permitted and where the return has been accepted.
Unauthorized returns: BeautyCoach is not responsible for packages sent to an address that was not provided or authorized for that return.

9. International orders

International orders may be affected by customs, import duties, taxes, carrier rules, address errors, refused deliveries, or other local requirements. Customers must provide a complete and accurate shipping address.

CJ's published policy states that incorrect addresses, refused or uncollected packages, and uncleared customs can affect refund or resend eligibility. citeturn0search0

10. How to request a return

Email gurpreetsingh2191997@gmail.com with your order number.
Tell us why you want to return or refund the order.
Provide photos or video if requested.
Wait for BeautyCoach/CJ to review the request.
If a physical return is approved, BeautyCoach will provide the applicable CJ return instructions and address.
Send the product only to the authorized address and keep your tracking/proof of shipment.

11. Hygiene products

For beauty or personal-care products that cannot lawfully be returned after opening or use for hygiene or health-protection reasons, a return may be excluded where applicable law permits. Mandatory consumer rights remain unaffected.

12. Your legal rights

This policy does not remove or limit consumer rights that cannot legally be excluded or restricted in your country or region. Where applicable law provides a cancellation, withdrawal, refund, repair, replacement, guarantee, or other remedy, those rights continue to apply.